Privacy policy
Last updated: May 14, 2025
This Privacy Policy describes how The Hive Kangaroo Valley ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.thehivekv.com (the "Site") or otherwise communicate with us. For the purposes of this policy, “you” refers to customers, website visitors, or any other individuals whose information we collect.
By accessing or using any of our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the site or our services.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will always be posted here with the most recent date shown above.
What We Collect and Why
Information you provide directly:
Name, email address, phone number, shipping and billing address
Order and payment information
Any communication you send us (e.g. email or message through the site)
Information collected automatically:
Your IP address, browser type, device info, and site usage (via cookies and similar technologies)
Information from third parties:
Shopify (our e-commerce platform)
Payment processors (e.g. Shopify Payments, PayPal)
Shipping partners and analytics tools
How We Use Your Information
We use your information to:
Process and fulfil your orders
Manage your account and provide customer support
Send you order updates or marketing communications (only if you’ve opted in)
Improve our website and services
Prevent fraud and meet legal obligations
Cookies
Our website uses cookies to help improve your experience and analyse site performance. You can manage your cookie preferences through your browser settings. For more, see Shopify’s Cookie Policy.
When We Share Your Information
We only share your data when necessary, including with:
Shopify and payment processors (to process your order)
Australia Post or other couriers (to ship your order)
Marketing or analytics providers (with your consent)
Legal authorities, if required by law
We do not sell your personal information.
User-Generated Content
If you post reviews or comments publicly on our site, this content may be visible to other users. Please avoid sharing personal information in public posts.
Children’s Privacy
Our services are not intended for children under 16, and we do not knowingly collect their personal information.
Your Rights
Depending on your location, you may have the right to:
Access or correct your personal information
Delete your information
Withdraw marketing consent
Make a complaint to a privacy regulator
To make a request, please email info@thehivekv.com. We may need to verify your identity before responding.
Data Security & Retention
We use trusted platforms like Shopify to keep your data safe. While no system is completely secure, we take reasonable precautions to protect your information. We only keep your data for as long as needed for business or legal purposes.
Contact Us
If you have questions about this policy or how we handle your information, please contact:
The Hive Kangaroo Valley
Email: info@thehivekv.com
Address: 170 Moss Vale Road, Kangaroo Valley, NSW 2577, Australia
